Thyme Care Now | Frequently Asked Questions

Thyme Care Now is a care management program that helps people with cancer and their caregivers get the support they need. We give you access to a Care Team that can provide general education and guidance, care coordination support, and referrals to appropriate resources. We are not a replacement for your doctor or medical team, and we do not handle emergencies.

Yes. Thyme Care Now is new, and we're currently offering it to people in Texas. We want to learn what's working so we can help more people in the future. We may ask for your feedback along the way.

You can join if you are 18 or older and live in Texas.

• Learning about cancer and what to expect during treatment
• Support for family members and caregivers
• Understanding your next steps in care
• Help coordinating and navigating your care
• Finding resources and services that can help

• Medical advice, diagnosis, or treatment
• Prescriptions or managing medications
• Emergencies
• In-person care or clinical services

No. Thyme Care Now is a $199 monthly membership and is paid directly by you. We do not bill your insurance.

Your membership includes:

• Access to the Thyme Care Connect web app to get support, track your care goals, and find resources.
• 24/7 access to your Care Team
• Help understanding your cancer journey and next steps.
• Support for your family and caregivers.
• Help finding and connecting with the right resources and services.

No. Your membership is $199/month, billed after your care consult. You'll see a full billing summary at checkout before anything is charged. See full program terms here.

No. You can cancel at any time. Cancellations will be deemed effective as of the last day of the month in which they were received.

Thyme Care Now is not a verified HSA/FSA service, so we are not able to confirm eligibility. Check with your plan administrator to find out if your account covers this type of service.

Yes. With your consent, a family member or caregiver can speak with your Care Team on your behalf. Each membership covers one person, but we're here to support the people helping you too.

After you sign up, you'll get a confirmation email. From there, a Care Team member will reach out by text to confirm the time for your care consultation. During your care consultation, you'll have an introductory call with a doctor, get to know your options, and decide if Thyme Care Now is the right fit for you.

You can reach your Care Team anytime by phone or text. Your Care Team's contact number is listed in the Thyme Care Connect app.

Your Care Team may include licensed doctors, nurses, social workers, and other trained health and wellness specialists. No matter their background, everyone on your team is here to provide education, guidance, and support.

Your Care Team will also let you know if a question is outside the scope of what they can help with, and they'll point you in the right direction.

No. Thyme Care Now does not diagnose, treat, or prescribe. We are here to educate, support, and help you navigate your care.

No. Thyme Care Now does not diagnose, treat, or prescribe. We are here to educate, support, and help you navigate your care.

Do not contact Thyme Care Now in an emergency. If you think you may be having a medical emergency, call 9-1-1 immediately.

We take your privacy seriously. Thyme Care follows HIPAA rules and state privacy laws to keep your information secure.

Only if you say it's okay. We'll ask you first before sharing anything with your other providers.

Send us a written notice at cancel@thymecare.com anytime. Your cancellation takes effect at the end of the month we receive it. There are no fees to cancel.