Thyme Care Connect: Frequently Asked Questions

Thyme Care Connect is a secure, private web experience that gives you an easy way to contact your Care Team, find local resources, share how you’re feeling, and review your care goals — all in one place. You can connect to Thyme Care’s team of oncology nurses 24/7.

You can access it on your phone, tablet, or computer.

Thyme Care Connect is available to people enrolled in Thyme Care through their health plan or employer.

Not sure if you’re eligible or enrolled? Call or text 201-526-8484, and our team will check for you.

Want to join Thyme Care? Click here to sign up.

If you’re eligible, our team can help you enroll by phone at 201-526-8484 or online. 

Once you’re enrolled, you will get instructions to create your Thyme Care Connect account. You can log in using the phone number or email you shared when you enrolled.

After you’re enrolled, you can sign in just a few steps. You can log in using the phone number or email you shared when you enrolled. Click here to sign in.

You can get personalized support with Thyme Care Connect, where you can:

• Call our oncology nurses with any questions, 24/7
• Text with questions Monday-Friday 8 am-8 pm ET
• Access trusted resources like articles and community resources 
• Set up care goals 
• Fill out symptom check-ins

Thyme Care Connect connects you to trusted resources and expert guidance when you have questions.

Yes. Thyme Care Connect offers trusted resources available in your community and online. You can find support for things like food, housing, rides, costs, care at home, and emotional support.

Not sure what you need? That’s okay. Your care team can help you figure it out and connect you to the right support.

Thyme Care Connect lets you share how you’re feeling anytime — like pain, side effects, or stress. It only takes a few minutes. Your updates help your Care Team stay informed and notice changes early. If something needs support, they can reach out and help sooner. 

That’s okay. Thyme Care Connect is designed to be simple, and you don’t need to be tech-savvy to use it. 

If you ever feel stuck, you can call or text 201-526-8484, and a real person will help you step by step or support you by phone instead.

Yes. Your personal health information is private. With your consent, Thyme Care may share information with family, caregivers, doctors, or other providers in order to support your care. You can review our Privacy Policy here.

For urgent concerns that are not emergencies, you can call your Thyme Care team for timely help. 

If you are experiencing a medical emergency, please call 911.