Frequently Asked Questions
Thyme Care is an organization that provides support and resources to people with cancer. Our dedicated teams of nurses and care experts are with you every step of the way, helping you navigate the complex healthcare system by providing
personalized support, quality resources, and quick access to high-value care.
In our work as oncologists, oncology nurses, oncology-trained resource specialists, and digital health experts, we saw how many people needed insider knowledge and guidance after a cancer diagnosis, and we knew we could help. We created Thyme Care to give everyone affected by cancer the support they need.
A cancer diagnosis can feel overwhelming and the healthcare system can be hard to navigate. Thyme Care supports members through every step of their cancer journey. Our Care Partners advocate for patients, answer any questions they may have about symptoms and side effects, and make sure they have everything they need as they go through treatment, whether that’s transportation to appointments or help applying for financial assistance. And they can make things easier by coordinating directly with doctors and caregivers.
We work with members of specific health plans who are diagnosed with cancer or may potentially be facing a cancer diagnosis. To check your eligibility or to find out if we currently work with your health plan, you can give us a call at 1-833-849-6300.
The best way to check if you’re eligible is to call us at 1-833-849-6300. To confirm eligibility, we’ll need to verify information about your current health insurance.
Thyme Care is available at no cost to members of certain health plans. Services like prescriptions or lab work will continue to go through your health plan and you will be responsible for any associated costs. There is no insurance reimbursement needed for Thyme Care’s services. Your medical plan, costs, and coverage are not affected by participation in Thyme Care.
Thyme Care is part of your existing insurance coverage. When connecting you with referrals and resources, your Care Partner will look for providers who are covered by your insurance.
No, Thyme Care does not replace your existing doctors and specialists. Instead, we coordinate with them and advocate for your wants and needs.
Thyme Care’s Care Teams won’t replace your oncologist—you should still see your oncologist for regular appointments or when you are not feeling well. But we’ll work with your oncologist to support their existing care plan. We can help identify your pain symptoms and work with your doctor’s office to have them addressed, provide education about your diagnosis, and support the other areas of your life affected by cancer.
Thyme Care provides supportive care to people with cancer. Some of the specific services Thyme Care offers are telephone and virtual support, appointment scheduling, transportation, guidance in advance care planning, pain and symptom management, and emotional support.
You can enroll in Thyme Care by calling our Care Team anytime Monday to Friday, 9 to 5 EST at 1-833-849-6300.
If your spouse, child, or loved one has received a cancer diagnosis or is potentially facing a cancer diagnosis, and is a member of one of Thyme Care’s health plan partners, it’s likely that they’re eligible for Thyme Care. The best way to find out is to call us at 1-833-849-6300. They will need to provide information about their current health insurance to confirm that they’re eligible.
Yes. If you’re not eligible to receive support from Thyme Care now, you may be eligible in the future if we start working with your health plan or other participating organization, or if your health status changes. If your insurance or health status changes, please call us to check if you’re eligible. To be the first to know when we start working with other plans, follow us on Facebook and Instagram.
Yes, Thyme Care is here for you and your caregivers to make sure you get the support you need.
Once you enroll in Thyme Care, you’ll be matched with a Care Partner. Your Care Partner is available to answer questions, connect you with the best resources for your needs, and help you understand your benefits.
We’ll spend as much time as it takes to make sure you feel supported.
Thyme Care supports members with every type of cancer. We know everyone's cancer journey is unique—that’s why we have nurses ready to answer any questions you have along the way, whether that’s pre-diagnosis, during treatment, or once your cancer is in remission.
Some of the symptoms we can help with are anxiety, pain, weight loss, and depression. Our care isn’t one-size-fits-all; we can help you manage whatever symptoms you’re dealing with. We know patients have unique challenges and health goals, and we tailor our care to support their individual situations.
Thyme Care doesn’t provide any home healthcare services, but our Care Teams can help coordinate access to home healthcare support.
We take privacy very seriously. With your consent, a Thyme Care Partner may share information with family, caregivers, doctors, or other providers in order to arrange care.
Thyme Care uses industry-leading encryption and data security practices to ensure that your personal health data is safe and protected.