Frequently Asked Questions

Thyme Care is an organization that provides support and resources to people with cancer or a concern for cancer. Our dedicated teams comprised of Medical Directors, Nurse Practitioners, Oncology Nurses, Social Workers, and Care Partners (community health workers), are with you every step of the way, helping you navigate the complex healthcare system by providing personalized support, quality resources, and quick access to high-value care. 

In our work as oncologists, oncology nurses, oncology-trained resource specialists, and digital health experts, we saw how many people needed insider knowledge and guidance after a cancer diagnosis, and we knew we could help. 

A cancer diagnosis can feel overwhelming and the healthcare system can be hard to navigate. Thyme Care supports members through every step of their cancer journey. Our Care Team advocates for patients, answers any questions they may have about symptoms and side effects, and makes sure they have everything they need as they go through treatment, whether that’s transportation to appointments or help applying for financial assistance. And they can make things easier by coordinating directly with doctors and caregivers. 

We work with individuals who have cancer or a concern for cancer and are members of one of our partner health plans. To check your eligibility or to find out if we currently work with your health plan, you can call/text us at 201-526-8484 or visit thymecare.com/signup.

Thyme Care services are available at no cost to eligible individuals insured with one of our health plan partners. There is no insurance reimbursement needed for Thyme Care’s services. Your medical plan, costs, and coverage are not affected by participation in Thyme Care. 

Thyme Care partners with health plans to offer our services at no additional cost to their eligible members. When connecting you with referrals and resources, your Care Team will look for providers who are covered by your insurance.

No, Thyme Care does not replace your existing doctors and specialists. Instead, we coordinate with them and advocate for your wants and needs. 

Thyme Care’s Care Teams won’t replace your oncologist—you should still see your oncologist for regular appointments or for cancer-related concerns. But we’ll work with your oncologist to support their existing care plan. We can help identify your pain symptoms and work with your doctor’s office to have them addressed, provide education about your diagnosis, and support the other areas of your life affected by cancer. 

Thyme Care provides telephone and virtual support to people with cancer, to learn more about how we support our members please visit this page. Our team can help you find an in-network oncologist (cancer doctor), understand your symptoms or treatment plan, arrange for transportation, connect to community resources, find help with bills, and much more.

Thyme Care does not replace your primary care physician, oncologist, or other healthcare professional currently engaged in your care. We work with your providers to support their existing care plans.

You can call or text our Care Team anytime Monday to Friday, 8 to 11PM EST at 201-526-8484 or visit thymecare.com/signup and a member of our Care Team will reach out to you.  

If your spouse, child, or loved one has received a cancer diagnosis or is potentially facing a cancer diagnosis, and is a member of one of Thyme Care’s health plan partners, they may be eligible for Thyme Care. The best way to find out is to call or text us at 201-526-8484. They will need to provide information about their current health insurance to confirm that they’re eligible.

Yes. If you’re not eligible to receive support from Thyme Care now, you may be eligible in the future if you meet eligibility requirements, such as a new concern for cancer,  or if we start working with your health plan or other participating organization. Please call or text us at 201-526-8484 to check if you’re eligible. To be the first to know when we start working with other plans, follow us on Instagram here.

Yes, Thyme Care is here for you and your caregivers to make sure you get the support you need. With your consent, our Care Team may share information with family, caregivers, doctors, or other providers in order to arrange care. You can review our Privacy Policy here.

Once you enroll in Thyme Care, you’ll be connected with your Care Team. Your Care Team is composed of Care Partners and Oncology Nurses. Your team will be available to answer questions, understand what’s going on and connect you with the best resources for your needs. 

Some of the symptoms we can help with are nausea, vomiting, and pain. Our care isn’t one-size-fits-all; we can help you manage whatever symptoms you’re dealing with by providing you with education, helping you follow your provider’s instructions, or escalating your needs to your practice. We know patients have unique challenges and health goals, and we tailor our care to support their individual situations.

Thyme Care doesn’t provide any home healthcare services, but our Care Teams can help coordinate access to home healthcare support, if needed.

We take privacy seriously. With your consent, Thyme Care may share information with family, caregivers, doctors, or other providers in order to arrange care. You can review our Privacy Policy here.

Thyme Care uses industry-leading encryption and data security practices to ensure that your personal health data is safe and protected.

You can reach out to Thyme Care by calling 201-526-8484 or emailing careteam@thymecare.health.

Thyme Care offers 24/7 clinical support at 201-526-8484. If you are experiencing a medical emergency, please call 911.