Thyme Care for you

The extra support you deserve

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24/7 access to care from our human clinical teams

Oncology Nurses trained to help with it all, at any hour you need them

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Personalized care plans that evolve with you

From diagnosis through treatment, and after, we'll help you navigate your care

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Guidance and answers to all of your care questions

Our extended Care Team is here for hands-on help, every step of the way

Our members say...

Compassionate care makes the difference

73%

Members say Thyme Care helped them avoid extra trips to the ER or doctor

88%

Members felt more supported and informed since joining Thyme Care

9/10

Member satisfaction rating*

*Thyme Care 2024 Impact Report

Thyme Care has been great—helping me with doctors, appointments, financial help, and just about anything I needed during my cancer journey. They went above and beyond.

What to expect

When you join Thyme Care

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Sign Up

Call or sign up online to check your eligibility through your health plan or provider

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Meet your Care Team

Providers, Nurses, and Care Partners get to know you, beyond your diagnosis

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Get your care plan

We work with your doctors to give you support that fits your needs and changes with you

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Call or text 24/7

 From late-night symptoms to daily needs, we’re here to take things off your plate — whenever, for whatever 

The Care Team

Meet the people supporting members like you

Thyme Care has more than 400 full-time Care Team members ready to support you along every step of your cancer journey.

kaitlyn

Kaitlyn

Nurse Practitioner

“As a nurse practitioner, I help members understand their treatment options and manage side effects. Having someone to call anytime gives our members peace of mind.”

beth

Beth

Oncology Nurse

“My role is providing dedicated support to our members. Whether it’s managing unexpected symptoms or coordinating with care teams, we’re here day or night.”

ebony

Ebony

Care Partner

“I help make cancer care easier by coordinating appointments, arranging transportation, and connecting members with local resources.”

Frequently Asked Questions

Who can become a Thyme Care member?

We work with individuals who have cancer or a concern for cancer and are members of one of our partner health plans. To check your eligibility or to find out if we currently work with your health plan, you can call/text us at 704-672-5989 or visit thymecare.com/signup.

How much does Thyme Care cost?

Thyme Care services are available at no cost to eligible individuals insured with one of our health plan partners. There is no insurance reimbursement needed for Thyme Care’s services. Your medical plan, costs, and coverage are not affected by participation in Thyme Care. Any visits with Thyme Care providers are covered like other in-network primary care visits under your plan.

 

 

Does Thyme Care replace my other doctors?

No, Thyme Care does not replace your existing doctors and specialists. Instead, we coordinate with them and advocate for your wants and needs. 

Can my caregiver, family, or loved ones contact Thyme Care on my behalf?

Yes, Thyme Care is here for you and your caregivers to make sure you get the support you need. With your consent, our Care Team may share information with family, caregivers, doctors, or other providers in order to arrange care. You can review our Privacy Policy here.

To view a complete list of FAQs, visit this page.

Multiple ways to join — Get started today

Phone enrollment hours: Monday-Friday 8 am-8 pm ET, Clinical support: 24/7

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Join online

Sign up now

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Call toll tree

833-731-4025
(TTY: 711)

¿Habla español? Nuestro equipo de atención cuenta con miembros que hablan español y están disponibles para ayudarle. Llame al 704-672-5989.