Cancer support beyond the clinic
Get 24/7 support between visits for symptoms and help with appointments. Thyme Care is included with most North Carolina health plans at no additional cost.
Find out if you’re covered by clicking get started or or calling the number below between the hours of 8 am-8pm ET.
Thyme Care for you
The extra support you deserve
24/7 access to care from our human clinical teams
Oncology Nurses trained to help with it all, at any hour you need them
Personalized care plans that evolve with you
From diagnosis to treatment and everything in between, we’ll help you coordinate
Guidance and answers to all of your care questions
Our extended care team is here for hands-on help, every step of the way
Our members say...
Compassionate care makes the difference
82%
Members say Thyme Care helped them avoid extra trips to the ER or doctor.
88%
Members felt more supported and informed since joining Thyme Care
9/10
Member satisfaction rating*
*Thyme Care 2024 Impact Report
What to expect
When you join Thyme Care
Sign Up
Call or sign up online to check your eligibility through your health plan or provider.
Meet your Care Team
Oncology Nurses, cancer doctors, and Care Partners get to know you — beyond your diagnosis.
Get your care plan
We work with your providers to give you support that fits your needs and changes with you.
Call or text 24/7
From late-night symptoms to taking day-to-day tasks off your plate, we’re here whenever — for whatever.
The Care Team
Meet the people supporting members like you
Thyme Care has more than 400 full-time Care Team members ready to support you along every step of your cancer journey.

Kaitlyn
Nurse Practitioner
“As a nurse practitioner, I help members understand their treatment options and manage side effects. Having someone to call anytime gives our members peace of mind.”

Beth
Oncology Nurse
“My role is providing dedicated support to our members. Whether it’s managing unexpected symptoms or coordinating with care teams, we’re here day or night.”

Ebony
Care Partner
“I help make cancer care easier by coordinating appointments, arranging transportation, and connecting members with local resources.”
Frequently Asked Questions
Who can become a Thyme Care member?
We work with individuals who have cancer or a concern for cancer and are members of one of our partner health plans. To check your eligibility or to find out if we currently work with your health plan, you can call/text us at 704-672-5989 or visit thymecare.com/signup.
How much does Thyme Care cost?
Thyme Care services are available at no cost to eligible individuals insured with one of our health plan partners. There is no insurance reimbursement needed for Thyme Care’s services. Your medical plan, costs, and coverage are not affected by participation in Thyme Care.
Does Thyme Care replace my other doctors?
No, Thyme Care does not replace your existing doctors and specialists. Instead, we coordinate with them and advocate for your wants and needs.
Can my caregiver, family, or loved ones contact Thyme Care on my behalf?
Yes, Thyme Care is here for you and your caregivers to make sure you get the support you need. With your consent, our Care Team may share information with family, caregivers, doctors, or other providers in order to arrange care. You can review our Privacy Policy here.
To view a complete list of FAQs, visit this page.
Multiple ways to join — Get started today
Phone enrollment hours: Monday-Friday 8 am-8 pm ET, Clinical support: 24/7
¿Habla español? Nuestro equipo de atención cuenta con miembros que hablan español y están disponibles para ayudarle. Llame al 704-672-5989.
