At Thyme Care, we want every member to have a positive experience. If you’re ever unhappy with your care or any part of your experience with us, we want to hear from you so we can help.
- You can share your complaint with us at any time – without fear of retaliation.
- Filing a complaint will not affect your care.
- You can also ask a caregiver, family member, or authorized representative to file a complaint for you.
How to reach us:
Call or text: 201-526-8484 or 833-849-6300 (toll-free)
- 8 AM – 11 PM ET
- If you use Telecommunications Relay Services (TRS) or a Text Telephone (TTY), dial 711 to connect with a TRS operator.
- We have Spanish-speaking team members and offer interpreter services in more than 290 languages.
Email: careteam@thymecare.health
Mail:
Thyme Care, Inc.
ATTN: Care Delivery Quality Report
PO Box 282462
Nashville, TN 37228
What happens next:
Most complaints are resolved quickly by our Care Team, or no later than 30 days of receiving your complaint. If your concern needs more review, a Thyme Care leader may reach out for more information or discussion.
If we have new information to share regarding the resolution of your complaint, we will send a letter in writing within 30 days of receiving your complaint.
Your feedback helps us improve how we care for all members.
¿Habla español? Nuestro equipo de atención cuenta con miembros que hablan español y están disponibles para ayudarle. Además, ofrecemos servicios de interpretación en más de 290 idiomas para garantizar que reciba el apoyo que necesita.